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Blackboard Learn

Some key information and links for faculty starting to use Blackboard Learn


Why doesn't my entire PDF document display inside my web browser?


When using Chrome and opening a PDF, it may only display the first page of your PDF file.  This is caused by an embedded Chrome PDF viewer.  Here are some recommended solutions:

  1. Use Firefox: Firefox is recommended by Open SUNY for use with Blackboard Learn.
  2. Download the PDF file and open inside Adobe Acrobat Reader or Pro.
  3. Change Chrome's default PDF settings: Here's a FAQ with a helpful video
    1. Click on the three dots menu button at upper right; then open Chrome's Settings
    2. In the Search Settings box at top, type "PDF". 
    3. Scroll down the page to locate and click on Site Settings.
    4. Scroll down and locate "PDF Documents".  You may have to click on Additional Content Settings on the bottom to make the PDF Documents option appear.
    5. An option titled "Download PDF files instead of automatically opening them in Chrome"  appears.  Click on the slider at the right to turn it on.
  4. For creators/uploaders of PDFs, disable Fast Web View:
    1. Open Acrobat Pro/DC, drop down the Edit menu, then select Preferences.
    2. Choose Internet.
    3. Uncheck the "Allow Fast Web View" option.
    4. Uncheck "Allow speculative downloading..." option.
    5. Click on OK at lower right to save and close Preferences.