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Student Orientation Guide

Important information for new students of SUNY Downstate

Getting Help with Tech

Need assistance with logging into systems such as Banner, email and Blackboard Learn? 

Need help with setting up email and wifi on your phone or tablet?

Having trouble with submitting papers or accessing course materials in Blackboard Learn?

Use one of the following to quickly resolve your issue:


Blackboard Learn or Collaborate:

Requesting Assistance:

  • Send an email to with your full name, contact info and a brief description of the issue. A ticket will be created and staff will respond quickly to assist you.

ACT Office Annex:

  • The ACT Office Annex (HSEB B-020) is located just inside the basement-level entrance to the Medical Library. Our staff can assist you with technical issues but be aware that availability can vary. You can request an appointment by emailing two dates/times to