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Two-Step (Multi-Factor) Authentication

Protect your Downstate Office 365 account from unwanted intruders

Creating app passwords

Certain non-browser apps, such as Outlook 2010 or Apple Mail v11 and older, doesn't support two-step verification. This lack of support means that if you're using two-step verification, the app won't work. To get around this problem, you can create an auto-generated password to use with each non-browser app, separate from your normal password.

  • When using app passwords, it's important to remember:
  • App passwords are auto-generated and only entered once per app.
  • There's a limit of 40 passwords per user. If you try to create one after that limit, you'll be prompted to delete an existing password before being allowed to create the new one.
  • Use one app password per device, not per app. For example, create a single password for all the apps on your laptop, and then another single password for all the apps on your desktop.

To create an app password:

  1. Sign in to Office 365.
  2. Choose Settings  > Office 365.
  3. Choose Security & Privacy > Additional security verification.
    Security & privacy dialog box
  4. Choose Create and manage app passwords.
  5. Choose Create to get an app password.
  6. If prompted, type a name for your app password, and click Next.
  7. Choose Copy password to clipboard. You won't need to memorize this password.
    Your app password dialog box
    • Tip: If you create another app password, you'll be prompted to name it. For example, you might name it "Outlook."
  8. Go to the app that you want to connect to your Office 365 account. When prompted to enter a password, paste the app password in the box.