Blackboard Learn

A Better Learning Management System (LMS)

As of Summer 2017, SUNY Downstate Medical Center will begin using Blackboard Learn for their learning management system (LMS). The new system will replace Prime.

Getting help for using the Blackboard Learn LMS

Here are some key links for faculty and staff who are beginning to learn this new system:

• Blackboard's Frequently Asked Question (FAQ) Knowledgebase
  • Point your web browser to http://help.blackboard.com; choose your role (faculty/staff or student), institution (College/University) and then your Blackboard product (Learn).  
  • Browse Blackboard's own self-help site and quickly locate your topic's how-to instructions. Many useful, well-done pages.
    
• Bb Learn: For Instructors: a YouTube channel by Blackboard with helpful videos on the variety of tools:
  • Getting Oriented  
  • Creating a Test
  • Creating Discussion
  • Adding Content
  • Creating Announcement
• Open SUNY Help Desk:
  • Support for both faculty and students
  • Access their Knowledgebase and live chat at http://sln.suny.edu/support/contact-us/current-students/
  • Phone: 
    • 1-518-320-1300; Press option 1 to reach the HelpDesk.
    • 1-844-673-6786 (1-844-OPENSUNY):

Hours of operation:

Mon – Thur:	8am – 9pm
Fri:	8am – 5pm
Sat:	10am – 5pm
Sun:	1pm – 9pm

Learn More

For further information, contact the ACT Office.