Blackboard Learn

Getting help for using the Blackboard Learn LMS

Here are some key links for faculty and staff who are beginning to learn this new system:

• Blackboard's Frequently Asked Question (FAQ) Knowledgebase
  • Point your web browser to http://help.blackboard.com; choose your role (faculty/staff or student), institution (College/University) and then your Blackboard product (Learn).  
  • Browse Blackboard's own self-help site and quickly locate your topic's how-to instructions. Many useful, well-done pages.
    
• Bb Learn: For Instructors: a YouTube channel by Blackboard with helpful videos on the variety of tools:
  • Getting Oriented  
  • Creating a Test
  • Creating Discussion
  • Adding Content
  • Creating Announcement
• Open SUNY Help Desk:
  • Support for both faculty and students
  • Access their Knowledgebase and live chat at http://sln.suny.edu/support/contact-us/current-students/
  • Phone: 
    • 1-518-320-1300; Press option 1 to reach the HelpDesk.
    • 1-844-673-6786 (1-844-OPENSUNY):

Hours of operation:

Mon – Thur:	8am – 9pm
Fri:	8am – 5pm
Sat:	10am – 5pm
Sun:	1pm – 9pm

Learn More

For further information, contact the ACT Office.