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Login Assistance

Get help accessing your systems — Banner, email, Blackboard Learn, etc.

All Downstate students and employees receive a Downstate NetID account for access to campus systems. The same password will work for all systems at Downstate.

Image of hands holding lock

What is my username?

Your Downstate email address is your username for most systems:

NetID login box

What is my short username?

A few systems, such as Banner, require a shorter username to login:

  • Employees: use the first initial and the first seven letters of your surname, e.g., jsmith
  • Students: use your student ID number, e.g., 202212345

How do I test my password?

  • If you have been using login information saved in a web browser to autofill your logins, you may not actually remember your current NetID password.
  • To verify your password, open a different web browser than the one you normally use and navigate to the system you wish to access.
  • If the password box is filled in by the browser, delete it and manually enter your password.

How do I reset my password?

If you forgot your NetID password, here's how to reset it.

If you are an existing employee or student

If you are a new employee or student

  • If you have not yet accessed your email account, send a password reset request to
  • Include your full name, the system that you are trying to use, your phone number, your college and degree program and when you are matriculating (if applicable).



  • Don't save login info in a browser to automatically fill in login forms — it eventually gets corrupted and is a security risk. Use a password manager instead such as LastPass, Dashlane and 1Password.
  • Don't have multiple tabbed pages open for long periods of time or keep the same browser window open to reuse day after day. Close and reopen your browser daily.
  • Try using a different computer/browser if you are having issues logging in.


Still having trouble? Email a request for assistance to Don't forget to include your name, phone number and the system that you are trying to access.