On-Demand Resources
1. Send an email to help@downstate.edu or call (718) 270-HELP (x4357)
- This creates a ticket that is assigned within an hour to Academic Computing and Technology. Include the semester, course subject code and course number, your name, the name of the item and a brief description.
For example, "I'm Jane Summers, teaching 23SU CHSC 1234. I need help with setup and then grading for my Midterm Exam."
2. Use our Get Help pages
- Brightspace
How-to videos, illustrated step-by-step guides, links to training - General Help
Passwords, email, software, WiFi and more - Panopto
Lecture recording/streaming - Respondus Lockdown Browser/Monitor
Secure exams with online proctoring - Respondus 4.0 Test Publisher
Import and edit tests from Word or publisher test banks
Live Assistance
- SUNY Online Support Services Help Desk
(844) 673-6786
Live assistance hours include weekday evenings, Saturdays and Sundays - Downstate Live Exam Hotline
(516) 274-8078
Call this number if you experience problems taking an online exam
Staffed Mon – Fri, 9 AM – 5 PM - Book an Appointment
Schedule an online Teams meeting with ACT staff