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Resetting Your Password

Your NetID account authenticates your login into a wide variety of systems, including email.

If you have forgotten your NetID password, or if your password has expired, use Password Self-Service to reset it. You will be asked to set up password self-service when you first login to your email. See instructions below.

Go to the Office 365 login page.

Enter your Downstate email address. You'll be redirected to the campus login page:

Choose the Forgot Password? link. Enter your email address and fill in the displayed letters.

Next, choose a contact method from your pre-set verified options - text or call your phone number, or send to your secondary email account.

Retrieve and use the information from the contact to verify you, then enter a new password.


Setting up your Password Self Service

Click on the link Sign Up for Password Self Service (see red arrow). 

Follow the on-screen instruction to add your mobile phone number and/or alternative email address as the second factor authentication method(s).


Sign Up for Password Send Service

After logging in, you will be given the opportunity to enter a phone number and another email address that you can use to reset your password in the future.  You will be asked to respond to one of these to verify that you have access to that phone number or email address.

After you've passed the verification, you can use the "Forgot Password?" link anytime (see above image) to reset your password without being asked for the original password.

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